Privacy Policy

1. Introduction

Mold Busters Singapore (operated by Bust Mold Inc.) respects your privacy and is committed to protecting your personal data. We comply with Singapore's Personal Data Protection Act (PDPA 2012) in all our data collection, use, and disclosure practices.

2. Information We Collect

We may collect the following types of personal data:

• Name, email, and phone number — when you submit contact forms
• Property address — for service scheduling and site visits
• Photos and videos — submitted for virtual mold inspections
• Device and browser information — for website analytics
• IP address — for security and analytics purposes

We do not collect financial or payment information through the website.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your inquiries and provide customer support
• To schedule and provide mold inspection and remediation services
• To send service-related communications (appointment confirmations, reports, follow-ups)
• To improve our website and services
• To comply with legal obligations

We do not sell your personal data to third parties.

4. Third-Party Services

We use the following third-party services that may process your data:

• FormSubmit — form processing and submission handling
• Google Analytics — anonymised website analytics
• Google Fonts — typography delivery

Each of these services processes data in accordance with their own privacy policies.

5. Data Retention

We retain your data as follows:

• Service inquiry data — retained for 24 months
• Client service records — retained for 7 years (industry standard)
• Marketing opt-in data — retained until you unsubscribe

6. Your Rights Under PDPA

Under the Personal Data Protection Act, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Withdrawal of consent — withdraw your consent for us to collect, use, or disclose your personal data

To exercise these rights, please contact us by email or phone. We will respond within 30 days.

7. Cookies

Our website uses:

• Functional cookies — required for site operation
• Analytics cookies — Google Analytics (anonymised)

We do not use advertising or tracking cookies.

8. Data Security

We implement appropriate measures to protect your personal data:

• SSL encryption for data in transit
• Secure form submission via FormSubmit
• Access controls limiting who can view your data
• Regular security reviews

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.

10. International Data Transfers

Mold Busters Singapore is part of an international group (Mold Busters operates in 5+ countries). Your data may be processed in Canada or other jurisdictions where our group companies operate. We have appropriate safeguards in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For privacy concerns, questions about this policy, or to exercise your PDPA rights, please contact us:

Mold Busters Singapore
60 Ubi Crescent #01-01
Ubi TechPark 408569
Singapore

Phone: +6743-4222

Contact page